What happens when companies over-rely on big data while totally ignoring thick data-- at their peril?
Read MoreIn September 2013, I delivered the opening keynote to the EPIC (Ethnographic Praxis In Industry Conference) 2013, a conference for people who care deeply about making organizations more human-centered. EPIC is a truly an interdisciplinary gathering, bringing together people who work in marketing, strategy, design, research, and academia.
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